Compliments & complaints

Here at The Practice, we believe in putting people first. That means we’re really keen to hear about your experiences – what we’re doing right, and where we can improve.

If you have a compliment, comment or complaint, please tell us more. We really appreciate you taking the time to let us know what was good – or not-so-good – so we can keep improving.

Share your feedback

What do other people have to say?

Did you know?

A thank you always really makes our day. If one of our team went the extra mile for you, let us know so we can give them a pat on the back.

What to do if you’re not happy with our service

First things first, we’re genuinely sorry if we haven’t met your expectations. We have a formal complaints procedure – full details here – that we will work through with you. But in a nutshell, please be assured we will do all we can to quickly put things right and learn from what’s happened to improve our service in the future.

Step 1

Contact us and we’ll do all we can to put things right.

Step 2

However, if you’re still not happy, you can also seek independent mediation through the Health Service Parliamentary Ombudsman, the Care Quality Commission or the Dental Complaints Service.

Parliamentary and Health Service Ombudsman
Millbank Tower
Tel: 0345 015 4033

Care Quality Commission
Newcastle Upon Tyne
Tel: 03000 616161

Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon CR0 6BA​
Tel: 020 8253 0800